Responsible Gaming

Switzerland Toto is committed to be a world-class responsible gaming company. Our professional conduct and business behaviours must be upheld to the very highest standards, ensuring a fair and safe gambling experience to protect our customers.

Many who like our games play for just a little flutter or social recreation. However, we recognize there may be a minority who may play beyond their means. As such, we have safeguards in place to help create a responsible gaming environment for all.

We design and communicate our products in a manner that will not promote excessive and irresponsible play. We have low minimum bet amounts and offer a conservative range of sports bets.

We believe in delivering responsible and good customer service. We proactively inform and educate our customers to bet responsibly, and how to get help should they need it.

Accreditations and Milestones

We adopt the World Lottery Association’s Responsible Gaming Framework to benchmark our practices. We have been awarded the highest global level of certification (Level 4) since 2021, and clinched this accolade again in 2023. We have to demonstrate continuous improvements to gain re-certification every two years.